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This is something I shared on Reddit's You Should Know sub and wanted to share here also:
Why YSK: Because you might want to deal directly with the seller about any issues before contacting Amazon.
As far as I know, this works best with items you've bought (that are not "sold by Amazon") There are 2 ways to contact the seller of something you've bought:
1. On your Orders page, find the product and go to the Order Details. Click on the "sold by" link to see the seller's storefront, or click on the "Ask Seller" link.
2. Go to the Seller Feedback page, find the specific product & click on the "View Seller Profile" link.
The first way is best because there are times when you may not be able to offer feedback.
I didn't know about these ways for a long time. It's the best way to let ask any questions of the seller or to let them know if you had problems. Otherwise, try contacting Amazon with the chat/phone call option. I prefer chat because I can copy/paste the convo for reference if needed.
(Honestly, I do try to always buy items "Sold by Amazon" because it's much less hassle.)
This is on the Orders page. Find the "view order details":
Whenever I have contacted the seller, I (usually) get better results than trying to go through Amazon's chat. Also, your email is protected because the emails are routed through Amazon and not directly to your email address.
By the way, I did the Reddit YSK post because, apparently, a lot of people don't know how to contact a seller when they have problems or questions. Half of the "Can you answer this question" emails I get from Amazon involve queries that only the seller can answer. One recent question had to do with whether or not a product is kosher. That's really important for some people but only the seller can be responsible for the answer.
Peace
--Free
