UPDATE: I was only getting "canned" responses from Purelace when I requested refunds. One letter went so far as to try sounding 'girl-friend-ish', calling me "Sis". That pissed me off more than anything. I went through my credit card company to get a refund. I'm still adding comments on every Purelace posting I see. I have learned a lesson. Other ladies tell me that there is no way I was going to get a decent lace front wig for such a low price. Now I know. Now I know.
Note: You might see videos on social media (especially Instagram) for "realistic" lace front wigs. Make sure that you check where the link goes before you get excited. I saw at least 10 videos with different screen names but they all go to Purelace. The following post details my experience with them...
Recently, I've been having problems with uneven hair texture. I figure I need to "rest" my natural hair and thought about protective styling - like braids or a wig. That's how this whole saga started.
I saw the wigs from these folks on Instagram. The video is amazing and that should have been clue Number 1. This is a screenshot from that video. Notice which user it's posted under?
|the link goes to Purelace.com|
Clue Number 2 came after I order the wigs... I started seeing more of either the same video or videos very much like it. When I thought to check the link the posts led to, I realized they all went to the same website - even though the posts were under different headings. For example, this is a screenshot of a totally different post than the one that first caught my attention:
|link goes to Purelace.com|
It's like they are playing mind games.
Here's the thing, whether or not I like the product is one thing, but service is a whole other deal. I do NOT like the service and will not likely order from these guys again. Here is why:
- You have to be a detective to figure out that anything you order will be coming from China.
- China Post shipments are a pain to track and they take forever.
- Purelace isn't quick on the order processing. It took DAYS after placing an order before it was actually ready to ship.
- Getting in touch with someone is touch and go. There is a contact form on the site but you won't get a quick response - if you get one at all. I had to threaten that I'd have my credit card bounce the transaction if I didn't hear back from someone. They got back to me, but a customer shouldn't have to do that.
- When I got an email response from someone at Purelace, that email address went dead after a couple of days and mail would get returned to sender (me). Ugh.
- They have a Facebook page that they are not very active on - except to post more radiant images of their wigs.
- The whole thing smells, if not scammish, definitely shady.
So let's get to the part where the wigs finally arrived... When you look at these photos, I want you to keep in mind that they are supposed to be full lace and/or lace front pieces:
So... even if they had been lace front, you can see how awfully fake the hair looks. Unlike in the video, you are not able to "part this anywhere" and there is no lace front at all.
Purelace is, in my personal opinion, a steaming hot mess. I'm an idiot for falling for something I saw on Instagram. My bad. But the least I can do is warn others. Mission accomplished. I will let you know what happens as far as getting a refund. I'm done and out,