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Saturday, August 23, 2014

**REVIEW** American Airlines Mobile (app)

Because I have trouble remembering things (and because I get stressed when traveling), my niece recommended that, for this recent trip, I utilize American Airlines travel app.

This is what to look for in Play Store

I lost the notes I took for this review so bear with me.


  • I didn't have to keep track of a paper boarding pass. (Just had to keep track of my phone!)
  • Gate and flight info updates (sort of)
  • Update of flight changes/delays
  • Because I created an account with American, I got expedited TSA screening because of my "pre-check" status - no removal of my shoes and pretty much a sail through security.
  • To board my flight, I only had to hold my phone up to the scanner at the gate. Done.

  • Saving my flight/reservation info didn't work. At all. If I closed the app, I had to re-enter my 'locator' info all over to view my boarding pass and flight info. I ended up just leaving it on and locking my screen
  • I had a "Duh" moment of confusion and panic when I didn't realize I had no paper boarding pass. When I checked in my luggage, the rep gave me that ticket-looking paper with my claim tickets attached. When I tried to use that to enter the checkpoint, the TSA agent is the one who explained that I had to use the mobile boarding pass. She also explained that I was cleared for expedited clearance through the checkpoint. (Shouldn't the airline rep have done this? I think the rep assumed that if I was savvy enough to have the app, I was savvy enough to properly use it!)
Even though the app is pretty glitchy, I was happy to have it. It was SOOO nice not to have to remove my shoes and reveal the ugliest part of my body to all those strangers. Also, because of the expedited security, I had a lot less hassle to deal with when sending my carry-on through X-ray.  Not that I had anything to hide, but I didn't want to explain my prescriptions (or that very large bottle of liquid makeup remover.) I figured out later that my laptop battery was dead, but I didn't need to turn it on for security, so... the expedited entry was pleasant.

In the CON department, I should probably mention that the app went a little haywire on the last leg of my flight. The gate changed randomly about 8 times in a row - while I am looking at the app - and then it corrected itself. It started with C7 and cycled through until it ended with C24. Perfect. There was a Wendy's right across the way. I bought a burger and settle in for my flight to be called in the next 10 minutes. As I chatted with a lady sitting next to me, she asked if I lived in Phoenix or was just going for a visit. Phoenix? Oh, HECK NO! I checked the app and it still read C24. I checked with the gate agent and she informed me that gates had changed. I was supposed to be at C7 after all...


Add backpack & burger bag. And my clumsy self...

I had to do an awkward trot to the right gate. Thank goodness that my backpack was all I had to worry about. Well, that and my hamburger. I hustled down to C7 just as they were calling my group number for boarding. ~sigh~ 

All in all, this app saved me some time and stress. It also caused me a couple moments of stress, but I would use it again.


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