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Tuesday, April 15, 2014

***UPDATE*** Miss Jessie's Products & Shipping

When I posted recently about wanting to order samples of Miss Jessie's products the other day, I mentioned the outrageous shipping costs of items to Alaska.

I contacted the company with the following email (sorry, but I can't enlarge it more):

Asking for alternative (reasonable) shipping methods...

Maybe I was asking too much. This is the response I received from the company:

Yep. If I'm asking for them to read the email.
They thought I was mooching for free stuff... smh

I guess customer emails are just scanned for key words before a response is sent out.

I did reply, but I don't expect a response, and I don't really care anymore. I'm not going to bother calling the number they provided. Why should I? They provided the email contact form and look what happened. I'm not going to work this hard to spend money.

This all lets me know that I don't want to buy products from a company with such impersonal responses to inquiries. Businesses have improved ways to market and make money, but they don't seem to put as much effort into customer service. I can recall when, (about 15 years ago) I contacted Dell Computers about concerns with a PC I'd ordered. I received a phone call from one of Michael Dell's personal assistants. In this case, I didn't expect anything but a response that indicates someone in customer service actually read my email. Why do they even bother to have a "Contact Us" button on their website?


Unless I find a way to get hold of Miss Jessie's without going broke, you won't be reading here about how "darned good" the products are!


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